FAQ

How do I track my order? 

If you have an account, you can log in and check the status of your order anytime. Once your order has shipped, you'll get an email with a link to the tracking.

When will I get my order? 

Orders usually ship out within 3-5 business days. During the busy holiday season it may take longer to process your order. 2nd Day and 3rd Day orders placed on Fridays, Saturdays and Sundays will be processed the following business day. Flat rate shipping takes 5-10 days via ground. You'll get an email with the tracking number once your order is processed.

Can I make changes to my order? 

If you need to make any changes or cancel your order, please contact us via email immediately. Our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations. Once an order has shipped, we cannot make any changes.

Why is my card declining?

If your card is declining your billing address may not match, or you may have insufficient funds. Sometimes when your card declines, there will be a pending charge on your account but you will not be charged.

I'm in love with the item, but don't see it! Will it come in stock?

 Unfortunately, we don't know ahead of time if/when items will be in stock online, but new items are added almost daily

What do I do if there is a problem with my order?

Please contact us within 7 days of receiving your order and let us know what the problem is. If there is a damaged item, please email us a picture of the damage.

 Does event clothing ship internationally?

Yes we are happy to inform you that event clothing  now ships internationally. However, some products are only available in the US at the moment.

 Where do I apply my discount code?

Discount codes must be entered on the check out page. Discount codes are only valid for the times stated and will not be honored after their expiration date. All discounted orders are final sale.

 How do I place an order?

After you have added an item to your bag, you can review your selections and delete items before proceeding to checkout. At checkout, once you enter your shipping address you will be able to see the shipping costs for your address. You can also create an account that will save your information for future purchases. Review your information and your total before placing your order. Once your order is placed, you will get a page with the confirmation number on it and a confirmation email will be sent to the email you provided.

My item is out of stock?

If you ordered an item that went out of stock, you will be refunded once the rest of your order has shipped. While we do our best, this does occasionally happen. We will notify you as soon as your refund is processed.

I received the wrong item?

If you are missing an item, or have received an incorrect or damaged item, please let us know immediately. If an item is damaged, please email us with a picture and description of the damage, as well as the order number. We respond to our emails within 24 hours. You have 7 days to report any problems with your order.

 

GET IN TOUCH

EMAIL: info@eventclothing.com